“When our 40 year old boiler died during a cold snap in late February, I was distressed for a lot of reasons. I knew it needed to be replaced and that was going to be costly. I knew it was going to take a long time. And I doubted that I would find someone that I could really trust to help us resolve this crisis. I was wrong on all counts (except that it needed replacing). Damien Pemberton and Eugene Oregon Hydronics Heating and Air exceeded my wildest expectations.

I had already received several bids that had confirmed my expectations… the best one took two days to get someone to come out to bid and another day to get the bid. It was going to be expensive, and the project was going to take a “week or so” before it would be added to the schedule. Disheartened, I called Oregon Hydronics on Friday afternoon seeking another option. I am super happy that I did. Damien was at the house in two hours. He had the bid by the end of the day. The price was 30% lower (a savings of almost $4,000) and he said he could start on Tuesday and it would be done on Wednesday. My wife was concerned that the lower bid might mean we would get a less effective system. She reviewed the bid and had 8 questions. She called Damien and he calmed all of our concerns. We signed the contract.

Work was scheduled to begin on Tuesday at 8:30. Damien and crew were here at 8:15. They were very friendly. Very professional. And very fast. They were finished by mid-afternoon on Wednesday. The installation is really pretty and of the highest quality. Best of all, we were warm Wednesday afternoon. We could not be more satisfied. Not only did we get a rapid response, we got an excellent system at a very fair price. But most of all, I love that we trusted Oregon Hydronics and they earned both our respect and justified our trust.”

Dr. David Dusseau
Donald A. Tykeson Senior Instructor of Business, Emeritus, 298A Anstett Hall
Charles H. Lundquist College of Business
1208 University of Oregon, Eugene, OR 97403-1208